Refund Policy

You can ask for a full refund if:

• The service does not work on your compatible device and our support team cannot fix the problem, and you contact us within 7 days of purchase.
• You were charged twice for the same order, or charged an amount different from the price shown at checkout.

• Requests made more than 7 days after purchase, except for duplicate or incorrect charges.
• Changes to individual channels, events or titles, since line-ups can change during a subscription.
• Problems caused by your own internet connection, network or an incompatible device.
• Accounts suspended or closed for breaking our Terms of Service.
• Unused time remaining on a subscription after the refund window has passed.

Most problems can be fixed in minutes. Before asking for a refund, email support@apollotv.us.com with your device model and a short description of the issue so we can help you set up or troubleshoot. Every way to reach us is on the customer service page.

Email support@apollotv.us.com with:

• The email address on your account.
• Your order date and payment reference or transaction ID.
• The reason for your request, and any troubleshooting you have already tried.

If we approve your request, we refund your payment to the original payment method where possible. For cryptocurrency payments, we will confirm the refund amount and the receiving wallet address with you by email before sending it. Once a refund is issued, the related subscription ends.

Please contact us before opening a dispute or chargeback with your payment provider. We can usually resolve problems faster directly, and an unjustified chargeback may lead to your account being suspended.

We may update this policy from time to time. The version in force when you bought your subscription applies to that purchase.