Contact
Apollo Group TV Customer Service: WhatsApp, Email & Live Chat
Last updated
Apollo TV customer service answers on WhatsApp at +1 347 676 4880, by email at support@apollotv.us.com, and through the live chat bubble on every page of this site. WhatsApp is quickest for orders, renewals and setup help; email is better for refunds and billing. We support lines bought on apollotv.us.com; if you paid another Apollo-named website, that seller manages your account.
01Ways to reach Apollo TV support
| Channel | Contact | Use it for |
|---|---|---|
| +1 347 676 4880 | Orders, renewals, setup and "is it down?" checks | |
| support@apollotv.us.com | Refunds, billing and copyright notices | |
| Live chat | The chat bubble at the bottom right of this site | Quick pre-sales questions |
Message any time. Including the details below gets you a faster, more useful answer.
02Try the self-help guide first
| If you need to… | Go to |
|---|---|
| Compare plans or pay | Apollo Group TV prices |
| Extend your plan | renew Apollo TV |
| Set up a new device | device setup guides |
| Sign in or recover your login | Apollo TV sign-in help |
| Decode an error such as 403 or 400 | what each status code means |
| Stop buffering or frozen channels | Apollo TV troubleshooting |
| Ask for a refund within 7 days | refund policy |
03What to include in your message
- Your username (from the activation message), never your password.
- The device and player app, for example "Fire TV Stick 4K, TiviMate".
- The exact error or a photo of the screen.
- What you've already tried.
- For billing: payment method, date and transaction ID.
04Spotting fake Apollo Group TV support
Search for an Apollo Group TV phone number and you'll find social media groups, call centers and lookalike sites. Apollo TV support is only the WhatsApp number, email address and live chat listed on this page.
- We never ask for your password.
- We never ask for card numbers, gift cards or remote access to your device.
- We only send payment details after you start an order.
If "Apollo support" contacts you first or asks for any of the above, don't respond. Message the number on this page instead.
05Refunds and billing questions
Email support@apollotv.us.com within 7 days of purchase with your order date, transaction ID and what went wrong. Most setup problems are solved in a few messages, so let support try first; refunds apply when we can't get Apollo TV working on your device.